El Corcho Spanish Fusion Restaurant – Privacy Policy

Last Updated: August 2026

El Corcho Spanish Fusion Restaurant ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our restaurant, website, reservation systems, event inquiry forms, phone systems, SMS communications, social media channels, chat systems, and AI-powered communications.

1. Information We Collect

We may collect the following information when you make a reservation, inquire about private events, visit our website, join our waitlist, contact us, or interact with our communication systems:

Name, phone number, and email address
Reservation information
Private event or banquet hall inquiry details
Preferred dining dates and times
Guest counts and special requests
Billing or payment-related information when applicable
Information shared verbally during calls or AI-assisted conversations
Messages or inquiries submitted through forms, SMS, email, chat, or social media
Technical information such as IP address, browser type, operating system, and device information
Communication preferences and opt-in/opt-out status

2. How We Use Your Information

We use the information we collect to:

Manage restaurant reservations
Confirm, modify, or cancel reservations
Manage waitlists and seating availability
Coordinate private events and banquet hall bookings
Respond to customer inquiries and provide customer support
Send reservation reminders and notifications
Communicate restaurant updates and special events
Send promotional offers and announcements (only to guests who have opted in)
Facilitate customer service through automated or AI-assisted systems
Improve our services, operations, website, and guest experience
Maintain compliance with applicable legal and regulatory requirements

We only use your information for purposes directly related to your relationship with El Corcho Spanish Fusion Restaurant.

3. SMS, Email & Voice Communications

We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in data to third parties for marketing or promotional purposes.

Your communication consent information is used solely for El Corcho Spanish Fusion Restaurant communications.

By providing your phone number through our website, reservation forms, event inquiry forms, phone line, SMS, social media channels, or AI-assisted systems, you consent to receive:

SMS text messages
Emails
Phone calls (including automated or AI-assisted calls)

These communications may include:

Reservation confirmations
Reservation reminders
Waitlist notifications
Reservation modifications or cancellations
Event planning updates
Private event communications
Customer support follow-ups
Special event announcements
Holiday dining updates
Promotional offers related to El Corcho services and events

Message frequency varies. Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by:

Replying PASS to any SMS message
Replying HELP for assistance
Contacting the restaurant directly

Your opt-out request will be processed promptly.

Consent to receive communications is not a condition of purchasing products or services.

4. How We Store & Protect Your Data

We store personal information securely using:

Encrypted databases
Secure servers and hosting environments
Role-based access controls
Security monitoring systems
Industry-standard cybersecurity practices

Access to personal information is limited exclusively to authorized personnel and trusted service providers performing business functions on our behalf.

We take reasonable precautions to prevent unauthorized access, misuse, alteration, or disclosure of your information.

5. Sharing of Information

We do not sell, rent, trade, or distribute your personal information.

We may share limited information only with:

Reservation management providers
Customer relationship management systems
SMS and email communication providers
Event management platforms
Payment processors
Technology vendors supporting our communication systems
Legal or regulatory authorities when required by law

All third-party providers are required to maintain appropriate confidentiality and security protections.

We do not share mobile phone numbers or SMS consent data with third parties for marketing purposes.

6. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

Improve website performance
Understand visitor behavior
Enhance user experience
Optimize website content and functionality
Measure marketing effectiveness

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Your Rights

You have the right to:

Request access to your personal information
Correct inaccurate or outdated information
Request deletion of your information where legally permitted
Modify your communication preferences
Withdraw consent for SMS or email communications
Request information regarding how your data is being used

To exercise any of these rights, please contact us using the information provided below.

8. Reservation & Event Information

Information submitted for reservations, waitlists, private events, banquet hall bookings, or special occasions may be retained as reasonably necessary to manage bookings, provide customer support, maintain operational records, and improve guest experiences.

Private event agreements, deposits, and related documentation may be retained for business, accounting, and legal purposes.

9. Children's Privacy

Our services are intended for individuals who are at least 18 years old or who have permission from a parent or guardian. We do not knowingly collect personal information from children under the age required by applicable law.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in operations, legal requirements, technology, or business practices.

Any updates become effective immediately upon posting. The "Last Updated" date reflects the most recent revision.

11. Contact Information

El Corcho Spanish Fusion Restaurant

1247 Avenida Franklin Delano Roosevelt
San Juan, Puerto Rico 00920

Phone: (787) 956-7725

Website: https://elcorchorest.com

For questions regarding this Privacy Policy, your personal information, communication preferences, reservations, or private events, please contact us directly.